MOFFETT FEDERAL AIRFIELD, Calif. --
The Air Force JAG Corps unveiled the new Air Force Legal Assistance Website worldwide in February to increase efficiency and track client satisfaction with their legal assistance program.
The legal assistance website, https://aflegalassistance.law.af.mil
, is a new feature available to all components of the Air Force, active-duty, National Guard and reserve members, to include retirees and dependents. It offers Airmen, for the first time, online access to power of attorney and will templates, along with answers and information about more than 50 legal topics.
The website was created to increase efficiency and track client satisfaction with the Air Force legal assistance program. Because it is a public site, clients may access the site's features from the comfort of their homes without a common access card. The site's features include:
- Legal Topics: Short papers on common legal assistance topics such as wills and family law issues. It also contains links to other helpful sites.
- Legal Worksheets: Access to online questionnaires for wills, living wills, and powers of attorney. After completing the online worksheet, the website provides each client a unique "ticket number." Data entered by clients is secure and may be accessed only after clients visit their local legal office and provide their ticket numbers to legal office personnel.
- Online Survey: Following a visit to the legal office, clients are encouraged to provide feedback concerning the professionalism and helpfulness of our legal professionals.
Many clients have visited a legal office to obtain a will or other legal document, and realize after arriving that they need to gather more information or documents from home. Sometimes a client realizes he needs to speak with his spouse about an issue. Completing an online worksheet will help minimize these multiple visits.
By filling out an online worksheet, clients will able to consider critical issues online prior to visiting the legal office. After receiving a ticket number, a client may take his ticket number to the legal office. An attorney will then access a client's data with the ticket number. This will reduce the amount of information the client needs to bring with him, and allow the legal office to streamline the process to some degree.
While the website increases convenience for clients, everyone should note the following:
- Information on the website is for educational and informational purposes only. The website cannot replace consultation with your local JAG, and Airmen should never rely solely on the website when making decisions.
- Clients will not have the ability to print a legal document (will, power of attorney, etc.) from the website. Clients will need to visit the legal office and provide their ticket numbers to obtain their legal documents.
- The website is designed for client convenience, but no one is required to use the website prior to visiting the legal office.
The legal office encourages Airmen to visit the website next time a legal need arises, and feel free to visit the legal office during their legal assistance hours of 8:00-11:00 a.m. on Sundays of drill. The website also offers a legal services locator to find the nearest military legal office to Airmen outside of commuting distance to the 129th RQW.
The 129th Rescue Wing Judge Advocate's office is very excited to integrate these new functionalities into how they handle business and look forward to continuing to serve the 129th community's legal needs. If you have time, please go to the website and give feedback on the website and your experience with the 129th JAG office.